Reviving B2B Telecom | Challenges And Opportunities

B2B telecom

The move from telcos to techno creates opportunities for telecom providers to refocus on their B2B portfolio as Industry 4.0 approaches. Enterprise infrastructure already has a way thanks to communications platform-as-a-service (CPaaS).

A platform of this kind enables total control over wholesale phone and messaging services. Including DID service (Direct Inward Dialing and Inbound Service), IVR service (Interactive Voice Response), billing, and others.

The B2B telecom industry is anticipated to grow at a CAGR of 14.8%, from $46.36 billion in 2020 to $181.35 billion in 2030. By adding new domains to their portfolios that are driven by 5G, cloud edge services, VoIP, M2M (Machine-to-Machine) connectivity, data intelligence, and integrated communication, Telco will create value propositions for their enterprise customers.

Key Trends For Telecom Operators

With unified end-to-end use scenarios and project-based cross-industry solutions, communication service providers will transform numerous industrial verticals from a disconnected market to one. Let’s examine telcos’ B2B potential and how they may provide modern connectivity.

The Development of 5G

The development of 5G technology would open up new avenues of income for telcos in the IoT and digitization industries. It will give rise to new marketing strategies where communication service providers do more than just supply connectivity.

The extranet will become more sophisticated as a result of 5G, and businesses will be able to deploy use cases throughout their whole supply chain by utilizing 5G private networks.

As a result, telcos will develop into a connectivity platform that offers solutions for various industries that are vertically integrated, including networked industries, healthcare, and more.

Adoption Of XaaS In Telcos

Subscription-based connection and communication services will soon make up a far smaller portion of telecom carriers’ total income. To serve sizable B2B segments, several telcos will take advantage of XaaS (Everything-as-a-Service) prospects.

Operators will set themselves apart by providing a network as a platform. Business clients can choose their service contracts on the fly. For better security against ATM fraud, for instance, banks pay carriers.

Mobility Of Connection

The pre-built connectivity infrastructure that many products, such as CAVs (Connected and Autonomous Vehicles), have allows for things to become smarter over time.

Although many people currently use Wi-Fi, as “Smart City” and IoT deployments increase, telcos will be able to charge manufacturers connectivity fees to introduce goods with connectivity on the go.

Additionally, telcos can provide internal connectivity for planned industrial maintenance and improved production.

The Difficulties Of Modern Enterprise Connectivity

Communication service providers will help many industrial sectors transition from a disconnected market to one with connected end-to-end use cases and project-based cross-industry solutions. Let’s examine the challenges facing telcos in B2B:

Better B2B Guest Experience With 5G-Ready BSS

Businesses want the new generation of telcos to deliver great app performance, real-time data insights, enhanced productivity, and rapid process automation.

Telcos must set up a business support system (BSS) that offers a seamless and straightforward B2B customer experience. Perhaps, they can go through the B2B telecommunications directory and discover the real productivity and process.

This is how:

  • Easy-to-use enterprise interaction system for engaging partners and customers
  • An autonomous catalog-driven architecture takes orders and activates them.
  • Standard APIs for accessibility and transparency
  • Journey management from beginning to end on a digital BSS platform
  • Using a cloud-native microservices architecture, CX can be made simpler.

Spectrum And Fiber Capabilities Have Changed

The most important resources for any telecommunications service provider are the spectrum and fiber portfolio. An operator can achieve a low-cost structure and quickly access the enterprise market and new technologies with a strong and developed spectrum and fiber strategy.

On the other hand, ineffective management of frequency and fiber assets can impede a company’s profitable and sustainable expansion in the B2B ecosystem.

Connectivity Bundling Using Platform-based Models

The goal of the platform-based connectivity model in the new era of connection is to evolve the core B2B telecom business. Through this platform, telecom operators can introduce new services. Such as SD-WAN (Software-Defined Wide Area Network), MEC (Multi-access Edge Computing), IoT, and security.

Communications firms can offer packaged connectivity services with guaranteed network and equipment SLAs by utilizing 5G, programmable networks, and edge features (Service-Level Agreements).

Offering, for instance, a collection of IoT and data processing solutions that incorporate information from smartphone logs, vehicle logs, and event metrics to forecast the demand for cabs in specific locations while ensuring legal compliance.

Purchasing And Collaboration

To implement the new era of enterprise connectivity, telecom providers will need to investigate a wide range of possibilities. Scaling the new B2B portfolio will depend on acquisitions, joint ventures, and strategic alliances for design thinking and co-creation.

It will be the last action before networked services for industry value chains are orchestrated. Telecom companies can develop mission-critical B2B telecom apps. Including remote surgery and autonomous vehicles, with the help of sector-specific service providers, ICT providers, cloud service providers, and a larger ecosystem of partners.